Shipping and retraction

Shipping

Your order will be packed and shipped with DHL, UPS or Postal service according to the chosen method of shippment.

Pickup

You can also pick up your order in Berlin-Kreuzberg

Mosaik WfB (Workshop for impaired people)
Paul-Lincke-Ufer 43
ground floor left, 10999 Berlin

Opening hours: Mon - Thur : 7.00 - 14.00 h, Fri. 7.00 - 13.00h

Payment

Payment via PayPal:

If you have paid your orders via PayPal it will be packed and shipped as soon as your order is registrated by our system.

Payment via Sofort Überweisung (Klarna)

If you have paid your orders via Sofort it will be packed and shipped as soon as your order is registrated by our system.

Invoice:

If you want to pay your order using an invoice it will be packed and sent within two working-days. Orders must be paid within 14 days from buying. You must be registred for Invoice payment. Open an customer account and contact us here.

Money transfer:

if you choose the standard money-transfer option your order will be packed and shipped as soon your payment is registered in our bank account.

For further Information please see our terms and conditions.



Shipping fees DHL

Germany:

Up to 1 € 3,55

Up to 2 kg € 4,00

Up to 5 kg € 4,80

Up to 10 kg € 5,90

Up to 20 kg € 7,60

Up to 31,5 kg 9,00

International (EU)

Up to 1 kg € 10,80

Up to 3 kg € 12,50

Up to 5 kg € 14,20

Up to 10 kg € 18,45

Up to 20 kg € 26,95

Up to 31,5 kg 36,73

International (World) You´ll find the fees if you enter the checkout process in the webshop



Shipping fees UPS

Up to 30 kg € 5,80



Postal Service International

International (Global)

Up to 1 kg € 8,40

Up to 2 kg € 16,84

no tracking possible



You can buy our filament in these shops in Berlin:

YouIn3D, Hannoversche Straße 3, Mitte

Voxelwerk, Prinzenstr. 85D (im Aufbauhaus)

Dimension Alley, Liselotte-Herrmannstr. 1, Prenzlberg


3dk.berlin factory sale

Ruppiner Chaussee 325, Heiligensee.

Opening hours: Workdays 9-15h. Please make an appointment 030-43748150

Retraction

You can return a parcel using the following link

https://3dk-retoure.shipping-portal.com/returns/

First you have to enter you tracking number

Then you can continue with the returning process and print a shipping label.